Sixti Cloud – Privacy Policy

Last Updated: 9 December 2025

1. Who We Are

Sixti Cloud (“Sixti Cloud”, “we”, “us”, or “our”) provides web hosting, domain name registration, cloud infrastructure, email, DNS, SSL, backup, and related online services.

We are an Australian-based service provider and operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. How This Policy Applies

This Privacy Policy explains:

• What personal information we collect
• How and why we use it
• How it may be disclosed
• How it is stored and protected
• Your rights and choices regarding your personal information

This policy applies to all users of our website, client area, products, and services (“Services”).

3. Your Consent

By using our Services, you confirm that:

• You have read and understood this Privacy Policy
• You consent to the collection, use, storage, and disclosure of your personal information as described

You may withdraw consent at any time, subject to legal and contractual restrictions. Withdrawal of consent may affect our ability to provide some or all Services.

To withdraw consent or ask questions, please contact us using the details in Section 15.

4. What We Collect and Receive

Depending on how you interact with us, we may collect the following categories of information.

4.1 General Personal Information

• Full name
• Business or company name
• Email address
• Postal address
• Telephone number
• Login credentials and account identifiers

This information is collected when you:

• Create an account
• Place an order
• Access the client area
• Submit support tickets
• Contact us

4.2 Identity Verification Information

Where required for security, fraud prevention, payments, or regulatory purposes, we may request:

• Date of birth
• Government-issued identification
• Other verification details

Payment processors may independently request additional verification (e.g. photo ID) under their own privacy policies.

4.3 Domain Registration Information

For domain registrations and renewals, we may collect registrant, administrative, technical, and billing contact details required by registries (e.g. auDA, ICANN, or other registry operators).

Where required, this information is shared with the relevant registry.

4.4 Technical and Usage Information

• IP addresses
• Access logs
• Device, browser, and operating system information
• Activity logs within our systems

This data is used for security, troubleshooting, abuse prevention, and system integrity.

4.5 Payment Information

• Transaction records
• Billing details
• Payment method identifiers

We do not store full credit card numbers where payments are processed by third-party gateways. Payment data is handled in accordance with the privacy policies of those providers.

4.6 Cookies and Analytics

We may use cookies and similar technologies to:

• Maintain sessions
• Store preferences
• Improve usability
• Analyse site usage

Disabling cookies may limit functionality.

We may use analytics tools (such as Google Analytics) to collect anonymised usage data. You can opt out via your browser or relevant tools.

4.7 Support and Communications

• Support tickets
• Emails
• Call notes
• Feedback

These records are retained for quality assurance, security, and training purposes.

4.8 User Content

Content uploaded or stored through our Services, including:

• Website files
• Email data
• Databases
• Backups

You remain responsible for the legality and content of data you store using our Services.

4.9 Career Applications

If you apply for a role with Sixti Cloud, we may collect:

• Name
• Contact details
• Employment history
• Information included in your application

5. Sensitive Personal Information

We do not ordinarily require sensitive personal information (e.g. health, religion, political views).

If such information is incidentally provided, it will only be used for the specific purpose for which it was disclosed and handled in accordance with applicable law.

6. How We Use Personal Information

• Provide and manage Services
• Process orders, payments, renewals, and billing
• Verify identity and prevent fraud or abuse
• Provide customer support
• Maintain system security and reliability
• Restore data or services where required
• Comply with legal and regulatory obligations
• Communicate service notices, invoices, and legal updates
• Improve our Services and user experience

If we intend to use your information for a new purpose, we will notify you where required by law.

7. How Your Information Is Shared

We do not sell or trade personal information.

7.1 Domain Registries and WHOIS

Domain registrations require disclosure of registrant details to registries and may be published in WHOIS databases unless privacy or proxy services are enabled.

• WHOIS data may be publicly accessible
• Privacy services may not be available for all TLDs

7.2 Trusted Service Providers

• Domain registrars and registries
• Payment processors
• Data centres and cloud infrastructure providers
• Control panel and server software providers
• Email, SSL, DNS, and security service providers
• Analytics providers

These providers are required to use information only for authorised purposes.

7.3 Legal and Regulatory Disclosure

We may disclose information where required by law, court order, or lawful authority, or where reasonably necessary to protect our rights, users, or systems.

7.4 Business Transactions

If Sixti Cloud undergoes a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.

8. Links to External Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. You should review their policies independently.

9. Data Retention

• While your account is active
• As necessary to provide Services
• To comply with legal, tax, and contractual obligations
• To resolve disputes and enforce agreements

Backup data may be retained for a limited period after service termination for recovery and security purposes.

Aggregated or anonymised data may be retained indefinitely.

10. International Data Transfers

Some service providers may be located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure it is handled consistently with Australian privacy laws and this policy.

11. Your Rights

• Access personal information we hold
• Correct inaccurate information
• Request deletion (subject to legal requirements)

Requests may require identity verification.

12. Marketing Communications

You may receive service-related communications that are essential to your account.

Marketing communications will only be sent where permitted, and you may opt out at any time using unsubscribe links or by contacting us.

13. Security

• Secure servers
• Encrypted transmissions (SSL/TLS)
• Access controls

However, no system is completely secure, and you are responsible for safeguarding your account credentials.

14. Children

Our Services are not intended for individuals under 15 years of age.

We do not knowingly collect personal information from children under 15. If such information is identified, it will be deleted unless legally required to retain it.

15. Complaints and Contact

Sixti Cloud
Email: support@sixti.cloud
Website: https://sixti.cloud

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when published. Continued use of our Services constitutes acceptance of the updated policy.